Pre-sales Services
Full-time On-line Customer Service: 400 customer service phone and business personnel answering phones at any time for 24 hours a day, providing contact for product sales channels;
Sales and technical personnel provide door-to-door services to promote the company’s business, technology, products and etc.; professional product instruction: product introduction, design and application performance, recommended processing technique or application formula, product packaging and requirements for storage and shipping, and etc.;
Send samples for free trial. Provide technical services for bench test, pilot test and large test.
Technical Support Services
Provide efficient product personalized customization according to customer demand;
Professionalized R&D, production and sales teams track customer application and feedback, and rapidly adjust product index and technology according to the demand;
Answer relevant product consultation in a timely manner during application process;
Provide customers with formula services and help customers adjust application formula and technological process.Provide customers with comprehensive technical solutions for relevant industries according to customer demands on production process;
Customers can refer to the placing of purchase order, delivery and other information immediately.
Logistics Services
Deliver to customers door-to-door;
The system can be traced from end to end during the whole logistics process;
Transport state and vehicle information can be monitored from remote areas;
Provide special packaging mode for products according to product performance and customer demand.
After-sales Services
24h on-line customer service receives customer opinions, suggestions and complaints;
We promise to handle simple problems within 24 hours;
Complicated problems will be quickly tackled by establishing special project team;
Technicians provide customers with on-site support. Marketing staff periodically visits to help problem solving.
